When "The Client is Always Right" Isn't Always Right: Navigating Tough Decisions as an Executive Recruiter

Carol Metzner • October 22, 2025

Last night, I had an unsettling phone call with a client. It pushed me to assess whether "the client is always right." Here is what I came up with:

In executive recruitment, "the client is always right" is a guiding principle. After all, clients trust us to understand their needs, align with their vision, and deliver top-tier talent. But what happens when that principle collides with another: the duty to place candidates into environments where they can thrive?

Every recruiter has that moment of realization—a client may seek a professional, but their leadership style, company culture, or expectations send up red flags. Perhaps their demands are unrealistic, or their treatment of candidates raises ethical concerns. These situations challenge recruiters to balance two critical priorities: maintaining client relationships and protecting candidates from potentially detrimental placements.

As recruiters, we’re not just matchmakers but stewards of careers and livelihoods. Candidates trust us to help them take the next step in their professional journey. If a client demonstrates behaviors or values that could lead to a toxic environment, we must assess and address the situation with integrity.

This doesn’t mean severing ties with challenging clients immediately. Open communication is key—have a candid conversation to understand their expectations and share your observations. Sometimes, clients are unaware of how their actions or words come across and are willing to adjust. However, if it becomes clear that their approach contradicts your commitment to ethical placements, it may be time to reconsider the partnership.

Ultimately, I have decided that "the client is always right" has its limits. As an executive recruiter, my reputation hinges on filling roles and making placements that benefit both sides. Walking away from a mismatched client might feel like a loss in the short term, but in the long run, it reinforces my integrity and ensures the candidates I work with continue to see me as an ally in their careers.

After all, my genuine client is the principle of finding the right fit—for everyone involved.

What are your thoughts?

#civilengineeringexecutivesearch #architectureexecutivesearch #executivesearch #AEP #ethics #recruiterinsights

The Metzner Group Blog

Thanksgiving Pause

By Carol Metzner • December 18, 2025
As a recruiter, I move fast—searches, decisions, conversations that shape careers. But Thanksgiving reminds me to slow down, breathe, and appreciate the bigger picture. Gratitude isn’t just seasonal; it’s the foundation of meaningful relationships and clearer perspective. Each person I meet reminds me of resilience, ambition, and possibility—and that’s what keeps me inspired. Wishing you time to decompress, reconnect, and carry that spirit into the season ahead.

Networking Is A Two-Way Street!

By Carol Metzner • December 18, 2025
We’ve all seen it: a colleague facing a career crossroads reaches out to every connection they’ve built — asking for introductions, advice, or simply a listening ear. Many of us respond, because we understand the stakes. The fear of unemployment or being in a role that no longer fits is real. But then they land. The pressure lifts. And when others reach out to them for support, the response is… silence. In today’s climate, where so many talented A/E/C executives are exploring new opportunities, navigating leadership transitions, or rethinking their next chapter, let’s remember that networking is a two-way street. ✅ If someone helped you during your search, be the person who helps them now. ✅ If you’re in a stable role, take a moment to respond to those reaching out. ✅ If you’re navigating change, lean on your network — but also nurture it. The consulting engineering sector thrives on collaboration, trust, and long-term partnerships. Let’s extend that same spirit to how we support one another professionally. We rise by lifting each other — not just when we need help, but when others do.