The "Backdoor" Reference
April 8, 2020
We have all been asked for a list of references who can speak about our professional capabilities. These people are usually colleagues, clients, staff and/or supervisors. Most of us choose a broad base of folks from our network whom we anticipate will offer positive information about our talents. These "candidate approved" references can provide information across a variety of areas to enable employers to ascertain "fit" with a particular opportunity. Throughout my 30 years of architecture and civil engineering recruiting, I have spoken with approved references who have provided not only positive information but more balanced insights that include areas for improvement as well as strengths. A good interviewer can pull honest reference information by asking the right questions and listening well to the answers then asking clarifying questions.
A "backdoor" reference refers to gathering information from a source other than those "approved" names specifically given by a candidate. While backdoor references are not illegal, specific care must be taken and information weighted in an overall evaluation of the candidate. If we can get solid information from a reference, then why are many recruiters and companies completing backdoor references on potential hires? Many would report that these references could provide unbiased information and may feel more comfortable in speaking freely since their name was not actually offered directly.
Caution must be used when evaluating this information. How credible is the reference and information given? Could there be a hidden agenda with the person providing information about the candidate? Is the information given based on fact or opinion? When was the last time this person worked with the candidate? Is the information they are providing relevant? Are social networks able to assist in painting a picture of the candidate that you can learn without involving a third party? With a person's current employer, no backdoor reference should ever be done. Recruiters and companies must always air on the side of caution when releasing information that a person is exploring an opportunity outside of their current employer. As a candidate, know that you need to be honest and upfront about your work and project history as these backdoor references will most likely happen.
Recruiters and employers need to be aware that conducting backdoor references alerts potential competitors that an excellent candidate may be open to making a change. You could lose the candidate to a competing opportunity!
The Metzner Group Blog
Last night, I had an unsettling phone call with a client. It pushed me to assess whether "the client is always right." Here is what I came up with: In executive recruitment, "the client is always right" is a guiding principle. After all, clients trust us to understand their needs, align with their vision, and deliver top-tier talent. But what happens when that principle collides with another: the duty to place candidates into environments where they can thrive? Every recruiter has that moment of realization—a client may seek a professional, but their leadership style, company culture, or expectations send up red flags. Perhaps their demands are unrealistic, or their treatment of candidates raises ethical concerns. These situations challenge recruiters to balance two critical priorities: maintaining client relationships and protecting candidates from potentially detrimental placements. As recruiters, we’re not just matchmakers but stewards of careers and livelihoods. Candidates trust us to help them take the next step in their professional journey. If a client demonstrates behaviors or values that could lead to a toxic environment, we must assess and address the situation with integrity. This doesn’t mean severing ties with challenging clients immediately. Open communication is key—have a candid conversation to understand their expectations and share your observations. Sometimes, clients are unaware of how their actions or words come across and are willing to adjust. However, if it becomes clear that their approach contradicts your commitment to ethical placements, it may be time to reconsider the partnership. Ultimately, I have decided that "the client is always right" has its limits. As an executive recruiter, my reputation hinges on filling roles and making placements that benefit both sides. Walking away from a mismatched client might feel like a loss in the short term, but in the long run, it reinforces my integrity and ensures the candidates I work with continue to see me as an ally in their careers. After all, my genuine client is the principle of finding the right fit—for everyone involved. What are your thoughts? #civilengineeringexecutivesearch #architectureexecutivesearch #executivesearch #AEP #ethics #recruiterinsights
Many of us understand the significance of both short-term gains and long-term investments. When evaluating a new opportunity, the financial package plays a critical role—it reflects the value of your expertise and supports your aspirations, both today and in the future. However, compensation should not be the only compass. A truly strategic decision considers how the role aligns with your vision, challenges your abilities, and fuels your capacity to lead with impact. The right opportunity integrates financial reward with culture and mission that drive fulfillment, growth, and purpose. One should not accept an offer solely based on money, nor should one reject an offer solely because of financial reasons. Leadership is about balancing head and heart, value and vision. Let’s prioritize decisions that secure not just wealth but meaning. What principles guide your career decisions? #Architecture #CivilEngineering #ExecutiveSearch #Recruiter #AE #RecruiterInsights
